Refund Policy

Refund Policy

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Returns Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Defect items: We check our products before they leave us, should we miss something, it may be returned within 5 days of your purchase so we can arrange a replacement or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Earrings

For hygiene reasons earrings may not be returned or exchanged unless faulty.

Necklaces

Some of our necklaces are very delicate and dainty. If it snaps due to wear and tear no refunds will be given. Please remove dainty pieces of jewellery before bed. 

Rings 

No refunds will be given for purchasing the incorrect ring size as ring sizing guides are provided on our website under ring size chart. Should you wish to exchange the size you will be liable for the courier both ways. 

Should you want your jewelry pieces to be repaired, kindly send it to our address to have it fixed. We will not be responsible for the courier fee to have it collected. Courier fee is R85 both ways.

Should any jewelry break in your possession, unfortunately we can’t be held responsible. Some pieces are very delicate and dainty and should be wore with care. No replacements or refunds will be made.

PLEASE NOTE: NO RETURNS - EXCHANGES OR REFUNDS ON SALE ITEMS.

Shipping To return your product, you should mail your product to:

43 Mckenzie Street Dundee, KwaZulu-Natal ZA 3000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Email us for returns or queries on: bellezabyzaasales@gmail.com

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